Intellias Agentic ServiceOps applies governed AI across IT operations - Help Net Security

Intellias has launched Agentic ServiceOps a managed IT service that applies governed agentic AI across IT service management (ITSM) and IT operations management (ITOM), from the service desk to the infrastructure behind it.

Intellias’ Agentic ServiceOps adds an Intelligent Orchestrator Layer to clients’ existing IT service management and IT operations management environments, building on the systems they already run rather than replacing them.

We applied Agentic ServiceOps to our service desk and infrastructure first and are now running it for customers.

It helps organizations resolve more IT work end to end, breaking the link between rising complexity and rising costs.

The Intellias Pragmatic AI Playbook also identifies IT service operations as one of six domains where enterprises can turn AI investment into measurable business value.

For a leading European mobility enterprise, Intellias deployed AI-driven automation across more than 100 business and IT processes, reducing support workloads by 90%.

Agents resolve requests at intake, correlate incidents across monitoring and cloud, and hand engineers complete cases rather than raw alerts, inside guardrails the enterprise sets,” said Leon Melamed , VP, Global Cloud Strategy at Intellias.

Inside its own IT function, Intellias runs Agentic Service Operations end to end, where agents triage, classify, prioritize, and assign first-line requests with 95–96% classification accuracy.

Work is captured, enriched with identity, asset and service history, and classified at intake.

For clients, this means: “Every enterprise is being told agentic AI will run its IT.